Return & Refund Policy

At Renee Cosmetics, your satisfaction is our priority. We are committed to delivering authentic, high-quality products. Please review our policy regarding returns, exchanges, and cancellations. 

 

1. Exchange Policy (Damaged, Defective, or Wrong Product) 

If you receive: 

  • A damaged or defective item, or
  • An incorrect item different from what you ordered, 

We will provide a free exchange. 

  • Requirement: Please inform us within 3 days of delivery with clear photos or an unboxing video showing the issue along with your invoice/order ID. We will arrange a replacement at no additional charge. 

 

2. Return & Refund Policy 

If you are unsatisfied with your order, you may request a refund within 7 days of purchase, subject to the following criteria: 

  • Eligibility Conditions:
    • The product must be unused, unopened, unwashed, and in its original seal and packaging.
    • Due to hygiene and safety standards for cosmetics, opened or tested products cannot be returned or refunded unless defective.
    • A valid proof of purchase (invoice/order ID) is required. 

Once the returned item is received at our facility and verified upon inspection, your refund will be processed via your original payment method or bank transfer. 

 

3. How to Initiate a Return or Exchange 

  1. Contact our customer support via phone/WhatsApp at +971 50 371 8005 or email us at c.cosmetics.uae@gmail.com.
  2. Provide your Order ID, details of the issue, and photos/videos (if reporting damage/wrong item).
  3. Our team will verify the details and guide you on returning the product. 

 

Note: Shipping charges are non-refundable unless the return is due to an error on our part (damaged/incorrect product).